Gamification: allows customers to incentivize their workers by turning work into play via individual and team contests.

Forms Pro: creates surveys and polls to collect customer feedback, measure employee satisfaction, and organize team events.

Fraud Protection: is a cloud-based anti-fraud solution for medium to large-sized organizations, designed to help lower fraud-related costs, increase profits, and improve customer experience.

It includes assistant, email engagement, auto capture and business card scanning

Sales Insights improves engagement and decision-making with prebuilt and embedded insights to businesses that are quick to deploy and easy to act upon.

Virtual Agent for D365 Customer Service: combines the power of Power Virtual Agents with Customer Service Insights to empower customer service teams using AI generated insights from Customer Service Insights to easily create powerful bots to drive toward automation, without the need for data scientist or developers.Chat For D365 Customer Service: helps agents engage in real-time with customers and resolve issues faster.Digital Messaging: is an add-on capability for Customer Service Enterprise that includes Chat for Dynamics 365 Customer Service, 3rd party SMS, and future social messaging channels.Customer Service Insights: Using machine learning, this app enables businesses to offer better customer service by measuring performance across channels, using data analysis to highlight areas for improvement.Customer Insights: Unifying data from across numerous sources, this app gives users a single view of customers, helps boost engagement to help businesses and produce personalized experiences.Apart from the above-mentioned apps, Microsoft has also introduced supporting apps and add ons

Dynamics 365 field service pricing